Privacy Policy - No Key Do Key

Last updated: 7 September 2026

This Privacy Policy explains how No Key Do Key collects, uses, stores and protects personal information when you visit no-keydokey.co.uk, contact us, request a quotation or use our mobile auto locksmith services.

No Key Do Key takes the privacy of customers and website visitors seriously. We aim to handle personal information lawfully, fairly and transparently in accordance with applicable UK data protection law, including the UK GDPR and Data Protection Act 2018.

The ICO recommends that businesses explain clearly why personal data is collected, how it is used, how long it is kept, who it may be shared with, and the rights available to individuals.

1. Who We Are

No Key Do Key provides mobile auto locksmith and vehicle key services across Somerset and surrounding areas.

Our services may include:

• Lost car key replacement
• Replacement and spare car keys
• Car key cutting
• Key and transponder programming
• Remote key fob programming
• All Keys Lost services
• Broken key extraction
• Vehicle entry and lockout assistance
• Other related automotive locksmith services

Contact details

No Key Do Key
Website: no-keydokey.co.uk
Email: info@nokeydokey.co.uk
Telephone: 07788 828627

For data protection questions or requests relating to your personal information, please contact us using the details above.

2. Personal Information We May Collect

Depending on how you interact with No Key Do Key, we may collect information including:

• Your name
• Telephone number
• Email address
• Home, workplace or roadside location
• Postcode
• Vehicle registration number
• Vehicle make and model
• Vehicle year
• Details about your vehicle key or remote
• Details about the problem you are experiencing
• Appointment information
• Quotes and estimates
• Payment and transaction information
• Copies or details of identification where required
• Evidence of vehicle ownership or authority
• Correspondence by email, telephone, WhatsApp or website enquiry
• Photographs you voluntarily provide relating to your vehicle, key, lock or remote
• Records relating to services we have provided

We only aim to collect information that is relevant to the service being requested.

3. Information Collected Through Our Website

When you visit no-keydokey.co.uk, certain technical information may be collected automatically.

This can include:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Approximate geographic area
• Referral source
• Date and time of visit
• Website interaction information
• Cookie identifiers

This type of information may be collected through website hosting systems, security tools, analytics services and cookies.

4. How We Collect Personal Information

We may receive personal information:

Directly from you

For example when you:

• Telephone us
• Send an email
• Contact us through WhatsApp
• Submit a website enquiry
• Request a quotation
• Book an appointment
• Ask us to attend your vehicle
• Supply vehicle ownership information
• Make a payment

Automatically through the website

Technical and usage information may be collected using cookies, server logs, analytics and similar technologies.

From third parties

In limited circumstances, information may be provided by another person or organisation, for example:

• A vehicle owner authorising work for another driver
• A business arranging assistance for an employee
• A fleet operator
• An insurance or assistance provider
• Another authorised representative

Where personal data is obtained from elsewhere, organisations may still have obligations to explain how that information will be used.

5. Why We Use Your Personal Information

We may process personal information to:

• Respond to enquiries
• Provide quotations
• Confirm whether we can assist with a vehicle
• Arrange appointments
• Travel to the correct customer location
• Verify vehicle ownership or authority
• Provide locksmith and vehicle key services
• Cut or programme vehicle keys
• Communicate with customers
• Process payments
• Maintain service records
• Manage complaints or warranty enquiries
• Prevent fraud or unauthorised access to vehicles
• Maintain the security of our website
• Comply with accounting, tax and legal requirements
• Improve our services
• Measure website performance
• Respond to legal claims or disputes

The ICO requires organisations to identify and explain the purposes for which personal information is processed.

6. Our Lawful Bases for Processing

Under UK data protection law, a lawful basis is required for processing personal information.

Depending upon the circumstances, No Key Do Key may rely upon the following lawful bases.

Contract

We may process information because it is necessary to:

• Provide a quotation you requested
• Arrange a service
• Perform an agreed service
• Process payment
• Communicate about your booking

Legitimate interests

We may process information where it is reasonably necessary for legitimate business purposes and where those interests are not overridden by your rights.

Examples may include:

• Maintaining business records
• Responding to customer enquiries
• Improving customer service
• Protecting vehicles from unauthorised access
• Preventing fraud
• Protecting our business
• Maintaining website security
• Defending legal claims

Where legitimate interests are relied upon, we consider whether the processing is necessary and proportionate.

Legal obligation

We may process or retain information where required to comply with:

• Tax law
• Accounting requirements
• Court orders
• Law enforcement requirements
• Other applicable legal obligations

Consent

Where consent is the appropriate lawful basis, such as certain types of electronic marketing or non-essential website cookies, you may withdraw your consent.

7. Vehicle Ownership and Security Checks

Automotive locksmith services can involve access to secured vehicles.

For security and crime-prevention purposes, we may request information demonstrating that you own the vehicle or have authority from the owner.

This might include:

• Photographic identification
• Vehicle registration documentation
• Insurance documents
• Confirmation from the registered keeper
• Company or fleet authorisation
• Other reasonable proof of authority

We may record limited details of the verification carried out where appropriate for fraud prevention, security or record-keeping purposes.

We do not use these checks as a means of collecting unnecessary personal information.

8. Payment Information

If you make payment for a No Key Do Key service, payment information may be processed by a bank, card processor or other payment service provider.

We may retain transaction records containing information such as:

• Customer name
• Amount paid
• Date
• Invoice or reference number
• Payment method

We should not normally need to retain complete payment card details ourselves where payments are processed securely by an external payment provider.

9. WhatsApp, Telephone and Email Communications

If you contact us through WhatsApp, telephone, SMS or email, information may be processed through the relevant communications provider.

Correspondence may be retained where reasonably necessary to:

• Deal with your enquiry
• Confirm service details
• Record instructions
• Resolve a complaint
• Demonstrate an agreed quotation
• Protect against fraud or disputes

You should avoid sending unnecessary sensitive information through messaging services.

10. Who We May Share Personal Information With

We do not sell customer personal information.

Where reasonably necessary, information may be shared with organisations such as:

• Website hosting providers
• Email providers
• Payment processors
• Accounting providers
• IT and website support providers
• Vehicle key or component suppliers
• Professional advisers
• Insurers
• Fraud-prevention or security organisations
• Law enforcement agencies
• Government or regulatory bodies
• Courts or legal representatives

Information will only be shared where there is an appropriate reason to do so.

11. Suppliers and Vehicle Information

Certain vehicle key services may require us to obtain specialist components or technical information from suppliers.

We aim to provide suppliers only with the information reasonably required to identify or obtain the appropriate vehicle key, transponder, remote or other component.

Personal information should not be supplied unnecessarily.

12. International Data Transfers

Some service providers used by our website or communications systems may process data outside the United Kingdom.

Where personal information is transferred internationally, appropriate protections should be used where required under UK data protection law.

These may include:

• UK adequacy regulations
• Approved contractual safeguards
• Other legally recognised transfer mechanisms

13. How Long We Keep Personal Information

We do not intend to retain personal information for longer than reasonably necessary.

Retention periods depend upon:

• The type of information
• Why it was collected
• Whether a customer relationship continues
• Accounting requirements
• Tax obligations
• Warranty requirements
• Fraud prevention
• Potential legal claims

Financial and transactional records may need to be retained for the period required by applicable tax and accounting rules.

Customer enquiry information that does not result in work may normally be retained for a shorter period.

Information that is no longer required should be deleted, anonymised or securely disposed of where reasonably practicable.

The ICO states that privacy notices should explain either the relevant retention period or the criteria used to determine how long personal information is kept.

14. How We Protect Personal Information

We take reasonable measures to protect personal information against:

• Unauthorised access
• Accidental loss
• Disclosure
• Misuse
• Alteration
• Destruction

Measures may include:

• Password protection
• Access controls
• Secure website connections
• Device security
• Software updates
• Secure payment providers
• Limiting access to information

However, no method of electronic communication or storage can be guaranteed to be completely secure.

15. Your Data Protection Rights

Depending upon the circumstances and lawful basis used, UK data protection law can provide rights including:

Right of access

You can ask whether we hold personal information about you and request a copy.

Right to rectification

You can ask us to correct inaccurate or incomplete personal information.

Right to erasure

In certain circumstances, you can ask us to delete your personal information.

Right to restriction

You may have the right to ask us to restrict how your information is used.

Right to object

You may have the right to object to certain processing, particularly where legitimate interests are relied upon.

Right to data portability

In certain circumstances, you may be entitled to receive personal information you provided in a structured format or have it transferred elsewhere.

Right to withdraw consent

Where we rely upon consent, you can withdraw that consent at any time.

The extent of these rights can depend upon the lawful basis for processing and statutory exemptions.

16. How to Exercise Your Rights

To make a data protection request, contact:

Email: info@nokeydokey.co.uk
Telephone: 07788 828627

Please provide enough information for us to identify you and understand your request.

We may need to confirm your identity before releasing personal information.

The ICO states that data protection rights requests should generally be dealt with without undue delay and normally within one month, subject to applicable rules and exceptions.

17. Marketing Communications

No Key Do Key may occasionally communicate with existing or prospective customers about relevant services where permitted by law.

Where consent is required, marketing should only be sent where appropriate consent has been obtained.

You can ask us to stop sending marketing communications at any time.

Service communications, such as appointment confirmations or information directly related to work you have requested, are not treated in the same way as promotional marketing.

18. Cookies

Our website may use cookies and similar technologies.

Cookies are small files stored on your device that can help websites:

• Function correctly
• Remember settings
• Protect against malicious activity
• Understand website usage
• Measure website performance
• Support third-party features

The ICO states that visitors must be told about cookies and what they do, and that non-essential cookies generally require user agreement before they are used.

A separate Cookie Policy can provide more detailed information about the specific cookies used on no-keydokey.co.uk.

19. Analytics

We may use website analytics services to understand how visitors use our website.

Depending upon the website configuration, analytics information can include:

• Pages visited
• Time spent on pages
• Approximate location
• Device type
• Browser
• Referral source
• Website interactions

Where analytics uses non-essential cookies or similar technology, appropriate consent controls should be used.

20. Google Services

The website may use Google services such as Google Analytics, Google Maps, Google Fonts, Google Business Profile links or other Google functionality.

Where these services process information or set non-essential cookies, their use should be configured in accordance with applicable data protection and cookie requirements.

21. Third-Party Websites

Our website may link to third-party websites.

No Key Do Key is not responsible for the privacy practices of those external websites.

Visitors should review the privacy information provided by the relevant third party before submitting personal data.

22. Children

No Key Do Key’s services are intended primarily for adults requiring automotive locksmith assistance.

We do not knowingly seek to collect personal information from children for marketing purposes.

If information relating to a child is supplied in connection with a legitimate service, we will only process it where appropriate and necessary.

23. Automated Decision-Making

No Key Do Key does not currently intend to use personal information to make solely automated decisions that produce legal or similarly significant effects on customers.

If this changes, this Privacy Policy should be updated accordingly.

24. Data Breaches

If a personal data breach occurs, No Key Do Key will assess the circumstances and take appropriate action.

Where required by law, we will notify the Information Commissioner’s Office and affected individuals.

25. Complaints

If you are concerned about how No Key Do Key has handled your personal information, please contact us first so that we can investigate.

Email: info@nokeydokey.co.uk
Telephone: 07788 828627

If you remain dissatisfied, you have the right to raise a concern with the UK data protection regulator:

Information Commissioner’s Office (ICO)
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

ICO Helpline: 0303 123 1113

The ICO confirms that individuals can complain to the regulator if they remain unhappy with an organisation’s use of their personal data.

26. Changes to This Privacy Policy

We may update this Privacy Policy when necessary to reflect:

• Changes to our services
• Changes to our website
• New technology
• Changes to service providers
• Changes to data protection law
• Changes to regulatory guidance

The latest version will be published on this page.

27. Contact No Key Do Key

For questions about this Privacy Policy, the information we hold about you or your data protection rights, please contact:

No Key Do Key

Telephone: 07788 828627
Email: info@nokeydokey.co.uk
Website: no-keydokey.co.uk